Refund Policy - Eternal Peptides Wholesale

Refund Policy

Last Updated: April 6, 2026

1. General Policy

Due to the nature of our research products, Eternal Peptides Wholesale maintains a strict no-refund policy. All sales are final unless explicitly stated otherwise below.

2. Damaged or Defective Products

Refunds or replacements will only be provided if the product arrives damaged or defective.

You must contact us within 48 hours of delivery
Provide clear photographic evidence of the damaged product and packaging
Do not discard the product unless instructed

Once verified, we will provide either a replacement at no additional cost or a full refund.

3. Customs Seizures / Border Force

Eternal Peptides Wholesale is not responsible for orders that are seized, held, or destroyed by customs or border authorities.

No refunds will be issued for seized shipments under any circumstance
Responsibility for import compliance lies solely with the customer

However, as a goodwill gesture:

A replacement order may be offered at 50% of the original order value
This excludes shipping costs
Proof of seizure may be required
This offer is provided at our discretion

4. Non-Refundable Situations

We do not offer refunds or returns for:

Change of mind
Incorrect product selection by the customer
Orders delayed due to shipping carriers
Seizure by customs or border authorities
Incorrect shipping details provided by the customer
Products once shipped and received (unless damaged)

5. Order Cancellations

Orders can only be cancelled if they have not yet been processed or shipped. Once shipped, all orders are final and non-refundable.

6. Chargebacks

Customers agree to contact us before initiating any chargeback.

Unauthorized chargebacks may result in account suspension
We reserve the right to refuse future service
Additional recovery actions may be taken where applicable

7. Policy Enforcement

Eternal Peptides Wholesale reserves the right to refuse any claim that does not meet the above conditions and to update this policy at any time.

8. Contact Us

Email: contact@eternalpeptideswholesale.com

Google Reviews

Trusted by research buyers across Australia.

We are proud to maintain a 5.0 Google review rating. These reviews reflect the consistency, communication, and reliability we aim to bring to every wholesale order.

Google review summary

5.0 (7 reviews)

★★★★★

Read our Google reviews

Harold Merkley

a day ago

Outstanding service from Eternal Peptides Wholesale. Ordering was simple, delivery was fast and the communication throughout was excellent. Professional team that clearly values reliability and customer satisfaction.

Helen Pennell

2 days ago

Reliable wholesale company with excellent customer service and fast shipping. Everything was handled professionally and communication was consistent throughout the order process. Would happily order from them again.

Gary Moore

3 days ago

Great experience overall. Products arrived securely packaged and exactly as described. The support team were friendly, knowledgeable and easy to deal with whenever I needed assistance.

Jennifer Hamby

4 days ago

Very impressed with the professionalism of Eternal Peptides Wholesale. Easy ordering system, quick dispatch and great communication the whole way through. Definitely one of the better suppliers I've used.

Henry Sweet

5 days ago

Excellent wholesale supplier with fast turnaround times and reliable service. The team answered all my questions promptly and made the ordering experience smooth and straightforward from beginning to end.

Georgia Mosley

6 days ago

Really impressed with Eternal Peptides Wholesale. Orders arrived quickly, packaging was professional, and the whole process was straightforward. Great communication and reliable service every time I've ordered from them.

Noah Patel

2 weeks ago

Great wholesaler right in the Brisbane CBD. Wide range of products, competitive pricing, and always well stocked. Staff are friendly, efficient, and easy to deal with. Makes business purchasing smooth and hassle-free.